Frequently Asked Questions

HOW DO I BUY A TICKET ONLINE?

If you experience difficulty locating the ticket purchasing links on our website, you may be using an outdated version of Safari or Internet Explorer. We highly recommend using the most up-to-date browsers, especially Firefox and Chrome. If you continue to encounter errors, please call our Box Office at 202-777-3241.

WHERE DO THE EVENTS TAKE PLACE?

Events take place primarily in the Aaron & Cecile Goldman Theater at the Edlavitch Jewish Community Center of Washington. For venue addresses and information about transportation, please visit the About page.

HOW DO I GET TO THE DCJCC VIA PUBLIC TRANSPORTATION? BY BIKE?

The Washington Metropolitan Area Transit Authority (WMATA) offers regular service on both Metro and Metrobus within walking distance of the Edlavitch Jewish Community Center of Washington. Visit www.wmata.com to plan your public transit route.

By Metro:
Take the Metro Red Line to Dupont Circle. Exit at Q Street (North entrance). Walk 4 blocks east on Q Street, crossing over Connecticut Avenue. The Center is located  at the Southeast Corner of 16th Street and Q Street.

By Metrobus:
The Center is accessible within 1-2 blocks via the G2, 52, 53, 54, S1, S2, or S4 Metrobus routes.

By Bike:
The city’s public bicycle routes are a great way to travel to The Center. Bike racks are available for securing your bike. A Capital BikeShare station is located two blocks away on 17th NW & Corcoran St. NW and also at P St. NW & 15th NW. To plan your bicycle route, visit www.ridethecity.com.

.

HOW EARLY SHOULD I ARRIVE?

Doors open approximately 30 minutes prior to each event and seating is first-come, first-served (there are no assigned seats for music events). You are welcome to come at any point before the show begins, but we recommend coming 20-35 minutes prior to get the best seats.

Please note that ticket and pass-holders must be seated 15 min prior to show start time to guarantee admittance. Once an event has started, seating is at the discretion of the staff.

CAN I BUY TICKETS AT THE DOOR OR SHOULD I RESERVE IN ADVANCE?

As many of our events sell out, we always recommend purchasing tickets in advance. Online ticket sales close at midnight the evening before a show.

There will always be a Rush Line at the box office. When, and if, tickets become available, those waiting in the Rush Line will be the first to enter. Admittance is not guaranteed.

I AM INTERESTED IN BRINGING A GROUP OF PEOPLE TO AN EVENT. CAN I GET A DISCOUNT?

Absolutely! We offer discount rates for groups of 10 people or more. To inquire about group rates, please email alexisr@edcjcc.org or call 202-777-3242.

CAN I GET A REFUND FOR A TICKET I CAN'T USE?

All ticket sales are final. We do not offer refunds unless a show is cancelled and an alternative date is not available. If you cannot attend, you are welcome to donate your ticket. For questions, please email info@wjmf.org.

I BOUGHT TICKETS...WHERE DO I PICK THEM UP?

There are a few ways to locate your tickets before attending your event. If you have Print at Home tickets and cannot locate them in your inbox, please check your spam folder. If you cannot find them in your email, you can login to your online account and retrieve them.

  • Go to: www.wjmf.org/my-account/
  • After you login, click on the button “My Print At Home Tickets”
  • Your print at home tickets will be available for download

If you left your tickets for will call, they will be waiting for you at the onsite Box Office 45 minutes before the start of the show.

WILL THERE BE FOOD? CAN I BRING FOOD INTO THE THEATER?

There is a concession stand with snacks and drinks available for purchase at the Edlavitch Jewish Community Center. Food purchased within the building may be brought into the theater.

ARE YOUR VENUES ACCESSIBLE TO PATRONS IN WHEELCHAIRS OR WITH SPECIAL PHYSICAL REQUIREMENTS?

All WJMF venues are in compliance with ADA regulations and provide access for patrons using wheelchairs, walkers, canes or crutches. Ample doorways and ramps provide easy wheelchair accessibility.

Removable seats provide patrons with the opportunity to be seated with their companions while sitting in their wheelchair.

Please inform the sales office of your needs at the time of ticket purchase and indicate if companion seats are required as well.